Page 1 of 6 :: Next   
Doug Kennedy Train Your Hospitality Team To Say 'YES!' To Guest Complaints - By Doug Kennedy
With the continued growth of online guest reviews, social media postings, and videos of customer rants on YouTube, it is obvious that a hotel’s level of guest service is increasingly transparent to the outside wo...
2010-06-01   Features  more...
 
LRA Worldwide Loyalty Schemes – What Really Matters - By Rob Rush
If you haven’t been following the news, Hilton Hotels recently changed the point redemption values for its loyalty program, Hilton HHonors. Essentially, a free night that used to cost 10,000 points now runs 12,50...
2010-05-21   Features  more...
 
HTrends Listen to Your Guests and Turn 'no' into 'yes' - By Caroline Cooper
Have you ever stayed in a hotel or eaten in a restaurant where the staff and management have been so hell bent on the rules that it's impossible to get what you want? I'm sure we all have. And will we ever go back the...
2010-05-31   Features  more...
 
Iron Media Touch-screen, All-in-one Guest Portal Turns Guest Rooms into Profit Centers
Iron-Media is poised to give guest rooms a makeover with their Guest Room Portal(GRP), a revolutionary new touch-screen device. At their fingertips, hotel guests can enjoy an interactive Virtual Concierge with instant...
2010-05-26   Features  more...
 
HTrends Good Ideas Are a Dime a Dozen - But, Success or Failure is in the Execution -...
Knowing that the hotel business is often sensitive to nickels and dimes, not just dollars, it really pains me to see people throw money away without thinking things through. So many people have the energy to generate ...
2010-05-26   Features  more...
 
LRA Worldwide Marketplace Discrimination Exists
An employee of the Ritz Carlton recently filed a federal discrimination suit against the hotel owner and a general manager, alleging that the hotel honored a couple's racial request to not be served by 'people of colo...
2010-05-09   Features  more...
 
HTrends Keys to Success - How To Find The Right Manager To Effectively Lead Your Hote...
The worlds of hospitality and tourism industry are part of a multi-billion dollar industry that frequently depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, ho...
2010-05-21   Features  more...
 
HTrends Get Your Existing Customers Selling For You - By Caroline Cooper
There’s nothing like a testimonial or referral to endorse your hotel or restaurant. Pick up any research on advertising effectiveness and you’ll see word-of-mouth at the top of the list. But they won’t...
2010-05-05   Features  more...
 
HTrends Is 'No News, Good News' for Your Team? - By Caroline Cooper
People will not become great at their jobs unless they know where they are doing well, so they can keep on doing these things, and where they need to change to get a better result. For many employees it is a case of ...
2010-05-18   Features  more...
 
Doug Kennedy Train Your Reservations Sales Team To Offer More Than 'Website Inventory Sear...
As anyone who takes reservations inquiries for your hotel can tell you, the majority of today’s first time callers have visited the website prior to calling. Many are even online while they are actually on the p...
2010-05-03   Features  more...
 
   Page 1 of 6 :: Next   
Newsletters
Hotel
Industry News
 
Hospitality
Newsletter
 
Hospitality
Trends
 
Hospitality
Technology
 
Your Email Address